Monday 18th February 2019

i) Terms of Website Use
ii) Terms and Conditions of Sale


Welcome to our website. We don’t like this bit either but these Terms & Conditions (to be referred to as t’s & c’s) are important and we hope that you take time to read and understand them .

These t’s & c’s apply to The Humane Research Trust website –, and to all purchases of goods from The Humane Research Trust. Please read these t’s & c’s carefully before using this website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following of t’s & c’s of use, , which take effect from the first day of use of this website, and which, together with our privacy policy, govern The Humane Research Trust’s relationship with you in relation to this website. If you disagree with any part of these t’s & c’s, please do not use our website.

The Humane Research Trust is a registered charity (No. 267779)

Registered Office:

Brook House
29 Bramhall Lane South

Our VAT number is: 373350362

If you wish to discuss any of our t’s & c’s, please do not hesitate to call us on 0161 439 8041, email us at, or write to us at the above address.


• The term ‘The Humane Research Trust’ or ‘us’ or ‘we’ refers to the owners of the website
• The term ‘Website’ and/or ‘Webshop’ refers only to
• ‘You’, ‘your’ and ‘yours’ refers to the person(s) using/viewing this website/webshop
• ‘Contents’ refers to any information, images, data, links, computer coding or any other content available, published, found on this website/webshop.
•  Terms and conditions to be referred to as ‘t’s & c’s.

The use of this website is subject to the following terms of use:


Please read below for the general terms and conditions relating to the use of our website and webshop. Our Terms and Conditions of Sale relating to purchases you make from our webshop can be found further down the page or by clicking here.


We reserve the right to make changes to our website/webshop, policies and these t’s & c’s at any time. Please check our t’s & c’s regularly as only the current up to date t’s & c’s will apply to your continued use of our website/webshop.

Our t’s & c’s were last updated – March 2018


The ‘content’ of our website is for your general information and use only. Whilst every care is taken when uploading and publishing information and images to our website, we do not provide any warranty or guarantee as to the accuracy, reliability, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Changes to the content of this website will be made at any time without prior notice.

By accepting these terms you are acknowledging that sometimes information and materials published on our website/webshop may contain inaccuracies or errors, and may not be up to date. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. As such, we take no responsibility for how you may use the information provided by our website/webshop, and your use of any information or materials on this website in entirely at your own risk, for which we shall not be liable.


This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, certain personal information may be stored by us. To understand what cookies are and how we use them, please refer to our Privacy policy by clicking here .


From time to time, the information we provide across the pages on our website/webshop may contain links to other websites. These links are provided for your convenience to provide further information that we deem to be of interest to you. They do not signify that we endorse the website(s) and we are not responsible for the content, security or privacy of these websites, nor have we verified their content. By clicking on such links you do so solely at your own risk, and must take your own measures to protect against viruses etc.


The contents of this website are the property of The Humane Research Trust and are protected by the UK and international copyright laws. This website contains material which is owned by or licensed by us. The material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these t’s & c’s.


You may access, view and print copies of information found on our website/webshop so long as you comply with these terms and conditions and so long as it is for your non-commercial, personal use only. Should you wish to modify, reproduce, distribute or display the content for any public use, you must request prior written consent from The Humane Research Trust. Unauthorised use of our website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website, is subject to the laws of England, Northern Ireland, Scotland and Wales.


If you sign up to receive our newsletter, via hardcopy or email, we may use your email address to send you information about events, products and/or services.

You can opt out of these at any point and you can ask for your personnel information to stop being recorded by us at any time.


We do not accept any liability for indirect or consequential loss or damage including (without limitation) damage to health, loss of profit, loss of revenue, the use of money, loss of business and/or goods, loss of goodwill, loss of use and/or opportunity, loss and/ or corruption of data and/or other information, downtime and/or the cost of obtaining substitute products or services.

If your use of our website results in the need for servicing, repair or correction of your equipment, software or data, you assume all costs of this.


The Humane Research Trust is committed to protecting both the information you share with us and your privacy. Please click here to view our Privacy Policy for more information.



Once you have proceeded to checkout, our order process allows you to check and amend your order before submitting it. Once submitted we will confirm acceptance of your order by sending you an emailed order confirmation (sent to the email address you provided when placing your order), and our third party payment processor (WorldPay) will send you an email confirming that your payment has been processed against the card details you have entered on our site. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you.


The Humane Research Trust continually attempts to be as accurate as possible when describing products listed on our webshop, and always tries to ensure prices are correct and up to date at the time of publishing. However, we cannot guarantee that the product descriptions and prices are accurate, complete, reliable, current or error-free. If you receive a product from us that you deem is not as described by us, your sole remedy is to return it in its original packing, in an unused condition. We reserve the right to refuse orders where product information has been incorrectly published including prices and promotions.


The images of products shown on our webshop are for illustrative and information purposes only. Although we have made every effort to display the colours, sizes, and shapes of the products accurately, we cannot guarantee that your computers display of the products accurately reflects the actual products, in particular the actual colours. The colours may vary slightly from the image on your screen.


If we are unable to supply you with a product you have ordered, for example, if the product/s is/are out of stock, we will contact you via your preferred contact method to inform you and discuss possible alternatives. If no alternatives can be found, you will be offered a full refund for the product/s, which we will action immediately for all online orders, but it may take our third party payment processor up to 5 days to process from their side.


Your order will be despatched within 3 working days of us receiving it, unless placed during our Christmas shutdown period, when your order will be despatched once the office has reopened in the new year.
All orders that weigh less than 2kg will be sent via Royal Mail Second Class service. All orders weighing over 2kg will be sent via Hermes courier service.

We calculate the delivery charges based on the total amount spent in anyone transaction, details as follows:

Spend up to £10 – delivery charge will be £3.00
Spend up to £25 – delivery charge will be £4.50
Spend over £25.00 – delivery charge will be £6.50
Overseas orders – please contact us directly


By buying products from our online shop, you are helping the Trust fund scientists to develop new medical research techniques, without the use of animals, for the permanent benefit of people.

If you are not entirely happy with your purchase we are here to help!


If, in the unlikely event you are not completely happy with your purchase, you have 14 calendar days to return any item you have ordered, from the date you receive it. Your item/s must be returned unused and in their original packaging, complete with a copy of your original order and a letter/copy email explaining the reason for return, to our registered address listed at the beginning of this policy.

Please note we cannot be held responsible for any products that fail to reach us, or for delays in your return reaching our registered office. We encourage any return to be posted back to us via a registered postal service.

We ask that you arrange and pay for the return postage (unless the goods are faulty). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If goods are faulty you can request a replacement instead of a refund.


Once we receive your returned item, it will be checked and we will notify you that it has been received. After inspecting the item, we will contact you regarding the status of your refund. The Humane Research Trust will not refund any damaged, used, or incorrect products. If your return is approved, we will initiate an immediate refund to the credit/debit card used to make the purchase. The time it will take for this to be applied to your debit/credit account will depend on your card issuer’s policies. We regret that any charitable donations added to an order cannot be refunded.


If you would like to cancel your order, please contact us as soon as possible by calling us on 0161 439 8041 – Monday to Friday 9am – 4pm or email us at If your order has already been despatched, please return it to our contact address listed at the start of this policy, for a full refund of the product cost. Cancelled orders must be returned at your own cost (unless we delivered the item/s to you in error or the item/s is/are damaged or defective). Unfortunately we cannot refund postage charges once despatched.


By placing an order with The Humane Research Trust you are allowing us to use your personal information for the purpose of supplying goods. For full details of our Privacy Policy please click here.


We accept all major debit and credit cards. All transactions made via our website/webshop are processed by our third party processor (WorldPay) and as such are subject to security/validation checks and authorisation by the card provider.


If we fail to deliver an order, or there is a delay, due to circumstances beyond our control we cannot be held responsible. This does not affect your statutory rights.


These terms are governed by English law. Any contract for the purpose of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law.