Your order will be despatched within 3 working days of us receiving it.
All orders that weigh less than 2kg will be sent via Royal Mail Second Class service.
All orders weighing over 2kg will be sent via Hermes courier service.
If you have a safe place where you would like your parcel to be left in the event that you may be out when it is delivered, please can you mark it in the comments section when completing your order.
For any further questions regarding delivery of your order, please call us on 0161 439 8041 or email us at email@example.com. Our office is open Monday – Friday , 9am-4.30pm - all queries etc will be dealt with within working hours.
Thank you for shopping at www.humaneresearch.org.uk – by buying products from our online shop, you are helping the Trust fund scientists to develop new medical research techniques, without the use of animals, for the permanent benefit of people.
If you are not entirely happy with your purchase we are here to help!
If for any reason you are not completely happy with your purchase, you have 14 calendar days to return any item you have ordered, from the date you receive it. Your item/s must be returned in the original packaging and you must also be able to provide a copy of your original order or your order number.
Once we receive your returned item, it will be checked and we will notify you that it has been received.
After inspecting the item, we will contact you regarding the status of your refund.
If your return is approved, we will initiate an immediate refund to your credit/debit card. The time it will take for this to be applied to your debit/credit account will depend on your card issuer’s policies.
We regret that any charitable donations made with an order cannot be refunded.
We ask that you arrange and pay for the return postage (unless the goods are faulty). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund
If goods are faulty you can request a replacement instead of a refund.
In you have any questions regarding your order, or the items you have received, please contact us as soon as possible by calling us on 0161 439 8041, or by emailing us at firstname.lastname@example.org. Our office is open Monday – Friday, 9am-4.30pm - all queries will be dealt with within working hours.